A receptionist is often the first point of contact for a business. As such, individuals considering this career choice should be open, warm, and friendly. He should have a clear command of the English language. Governmental agencies, nonprofit organizations, and service organizations may require a bilingual receptionist. Whether the initial contact occurs over the telephone or in person, the receptionist sets the tone for a guest’s impression of the business.
Typical job duties include the operation of a switchboard or multi-line telephone and the dissemination of basic company information. He will collect and distribute company correspondence and packages. He may schedule meeting space, prepare meeting information, and ensure that the proper equipment is ready for use. Depending upon the size of the company and the skill of the receptionist, additional duties may include typing, filing, and transcribing. Receptionists may answer customer complaints. He may maintain a variety of records including invoices, payments, employee schedules, and personnel files. He may be asked to conduct tours of the company.
The educational level required of a receptionist varies according to the specific duties associated with the position. For a switchboard or multi-line telephone operator, job candidates should possess a high-school diploma or GED. Receptionists should be familiar with a variety of office equipment, including telephones, computers, copiers, and calculators. Specific coursework related to public speaking or marketing will enhance a candidate’s employability. An associate’s degree in accounting is desirable for detailed work regarding billing or invoicing. The International Association of Administrative Professionals (IAAP) offers a number of certification programs to enhance a receptionist’s skills. Such certificates include a Certified Professional Secretary and a Certified Administrative Professional. Studies indicate that individuals who possess such certifications may earn up to seven percent more than individuals who have not completed additional training.
According to the US Department of Labor, Bureau of Labor Statistics, open positions for receptionists will increase by fifteen percent between 2008 and 2018, an increase of nearly 173,000 jobs. Health care, construction, consulting, and personal care are expected to lead this growth. Technological advances will affect a receptionist’s job duties. Voice mail and email enable a receptionist to perform a number of tasks with greater efficiency, emphasizing the need for certification and training.
Data provided by the Bureau of Labor Statistics
The salary range for Receptionist begins around $26,900 and usually tops out around $35,505, with a mean in the neighborhood of $31,203. This is about 39% lower than the national average for annual salaries.
In order to qualify for most Receptionist positions, you typically need to have a High School Diploma or higher.
Data provided by the Bureau of Labor Statistics
The growth outlook for Receptionist careers is estimated at about 15% while the estimated growth for all career fields over that same span is at about 10.12%. Over the next six years, Receptionist jobs are expected to grow at a 48% higher rate than the national average for annual salaries.