Unemployment Resource
Eligibility
To qualify for unemployment insurance, you must be paid sufficient wages in your base period.
The base period is the first four of the last five completed calendar quarters immediately preceding the effective (starting) date of your claim. Your claim starts with Sunday of the week in which you first apply. For example, if you file your claim on January 6, 2003, then your claim starts on January 5, 2003, and your base period consists of the 4 quarters from October 1, 2001 through September 30, 2002.
To have sufficient wages, you must have earned 26 times your weekly benefit amount. (Your weekly benefit amount is 1/21 of your high quarter wages in your base period.) In the above example, if your highest quarter of earnings were in the July to September 30, 2002 quarter and were $7,791, then your weekly benefit amount would be $371 a week and you would need at least $9,646 total earnings in your base period. You must also have wages paid in at least two quarters of the base period.
If you worked in other states (including the District of Columbia, Puerto Rico, or the Virgin Islands) in the past 18 months before filing a new claim, you may be able to combine the wages you earned in Hawaii to either qualify for a valid claim or to increase the benefit amount you can receive.
In addition to having been paid sufficient wages to establish a valid claim, you must meet the following eligibility requirements before you can be paid unemployment insurance benefits:
- You must be either totally unemployed, or working less than your normal hours and earning less than your weekly benefit amount.
- You must be registered for work with the State Employment Service, or if a member of a labor union with a hiring hall, in good standing and referable to work.
- You must be physically able to work and available for work without any major restrictions such as, but not limited to, no transportation, lack of childcare, attendance at school which affects your availability for work, or other personal circumstances. If you are physically unable to work due to injury or illness, you may still be eligible under the medical waiver section of the law, if your illness or injury is evidenced by a doctor's certificate, you are on active claim status and registered to work, and do not refuse any suitable work because of the injury or illness.
- You must serve a waiting period, normally the first week you are unemployed after your file your claim, meet all eligibility requirements, and are not otherwise disqualified.
- You must file a continued claim for each week that you wish to receive benefits and the continued claim must be filed on time (within seven days after the period being claimed, or within 14 days with good cause for late filing).
- You are not a teacher or other educational employee filing during a school break with reasonable assurance to return to work after the break.
- You are not a professional athlete filing between sports seasons.
- You are not an illegal alien.
- If you are receiving a pension, annuity, or retirement pay, including social security old-age benefits and the deductible amount is less than your weekly benefit amount, you may still be eligible for the difference between your weekly benefit amount and the prorated weekly amount of your retirement pay.
- You are disqualified for any of the following reasons:
- You voluntarily quit your job without good cause.
- You were discharged for misconduct connected with your work.
- You refused a referral or an offer of suitable work without good cause.
- You are unemployed because of a work stoppage at your establishment due to a labor dispute.
- You are receiving or seeking other unemployment insurance benefits
- You committed fraud to collect unemployment insurance benefits.
File a claim
You can file a new claim for unemployment insurance benefits or reopen an existing claim by calling our telephone filing system, Hawaii Tele-Claim. If you are in the State of Hawaii, call 643-5555.
If you are in another state, Washington D.C., Puerto Rico, Virgin Islands, or Canada, call 1-877-215-5793. If you are anywhere else outside of Hawaii, you will not be able to complete your call and file a claim because we have no reciprocal claim filing agreement with other countries. You must use a touch-tone telephone, and calls to Hawaii Tele-Claim are free.
You can call Hawaii Tele-Claim, Sunday through Thursday from 6:30 am to 12 midnight, and Friday from 6:30 am to 4:30 pm, Hawaii Standard Time. (If Friday is a state holiday in Hawaii, then Thursday's hours will be from 6:30 am to 4:30 pm.)
When you call Hawaii Tele-Claim, you need to have your social security number, and if you are not a U.S. citizen, you need your alien registration number available. You will need to provide information for all your employers during the past 18 months, such as the employer's name, address, zip-code, phone number, dates of employment, and reason for separation.
If you were in the military in the past 18 months, you should have your DD-214 (Member 4) available. If you worked for the federal government in the past 18 months, you should have your Standard Form 8 available. (If you do not have your Standard Form 8, you should have your Standard 50 or pay stubs available.)
Reminder: Your claim begins from the Sunday of the week in which it is filed. If you delay and do not file immediately, you will not receive credit for past weeks. Your claim will start only from the week in which you file.
If you cannot file your claim by telephone, you can report in-person to your nearest local office to file a claim in person. The addresses for the unemployment offices are on page 16 in the Information on Unemployment Benefits Handbook.
If you do not have a touch-tone telephone or do not speak English, call Hawaii Tele-Claim and remain on the line for further instructions. If you are hearing-impaired, call your Telecommunications Relay Service (TRS) and advise the TRS assistant to call 643-5555 and select Option 2 from the menu.
If you are still employed by an employed by an employer in the above situation, the following rules apply:
- You need to have your employer complete a "Weekly Report of Low Earnings" to verify your earnings for the week. These forms are available at the unemployment insurance office.
- You must not refuse any suitable available work during the week in question.
If you move to another state, the District of Columbia, Puerto Rico, Virgin Islands or Canada either before or after you file a claim against Hawaii, you can still file for unemployment insurance benefits against Hawaii. You can file a new claim or transfer an existing claim by telephone by calling Hawaii Tele-Claim at 1-877-215-5793. The call you make is toll-free.
Once your interstate claim against Hawaii is established, the state you are filing from becomes your "agent" state. You must follow any instructions for meeting eligibility requirements given to you by your agent state. Since Hawaii remains liable for the payment of benefits, Hawaii will be your "liable" state and will make all determinations and mail your unemployment checks directly to you.
Any unemployment insurance benefits you receive are taxable income. You will be issued Form 1099G at the end of January showing the amount of benefits paid to you. The 1099G is not reduced by any repayments you may have made for overpaid benefits.
Therefore, if you repaid any benefits, you must maintain your record of payments, such as receipts, cancelled checks, and billing statement to make adjustments to your taxable income and as documentation for the federal Internal Revenue Service and the State Tax office when you file your tax returns. Contact a claims office if you did not keep receipts and need assistance in furnishing documentation for tax purposes.
