Unemployment Resource
Phone: (877) 626-6800
File a claim
Unemployment insurance is temporary income for eligible workers who become unemployed through no fault of their own and who are looking for new jobs. Like any insurance plan, there are eligibility requirements -- and specific responsibilities -- that claimants must meet.
State of Massachusetts Unemployment Benefit Information
File by phone
Call the TeleClaim Center at 1-877-626-6800 if you are calling from the following area codes: 351, 413, 508, 774, and 978.
Call the TeleClaim Center at 617-626-6800 if you are calling from any other area code.
The TeleClaim Center is open from 8 a.m. to 6:30 p.m., Monday through Thursday, 8 a.m. to 4:30 p.m. on Friday and 8:30 to 11:30 a.m. on Saturday. Shorter waiting times can be expected after 4:30 p.m., later in the week, and on Saturday morning. These expanded hours are for telephone services only and do not apply to Walk-In Centers.
If you choose to do so, you may file your claim in person at a Walk-In Center. There are locations throughout Massachusetts. Some walk-in centers have limited hours. Use the walk-in center directory to find the office nearest you, and to check its hours of operation and find directions.
At walk-in centers, you can:
- File a new claim for benefits
- Reopen an existing claim
- Be interviewed if there are issues that affect your eligibility
- Resolve problems with your claim
- Attend an orientation session
Information we'll need from you include:
- Your social security number
- The year you were born
- Your home address and telephone number
- Whether you have filed an unemployment insurance claim in Massachusetts or in any other state during the past 12 months
- Your last day of employment
- The names and addresses of all of the employers you have worked for during the 15 months prior to filing your claim and the dates you worked for each of these employers. If you are reopening a claim, be ready with the same information for the past eight weeks
- The reason that you are no longer working or that your hours have been reduced
- The names, dates of birth and social security numbers for any dependent children, if you are going to apply for dependency allowance
- Your alien registration number if you are not a U.S. citizen
